Welcome to Momma Mari. These Terms of Service ("Terms") are an agreement between you and Momma Mari ("Momma Mari," "we," "us"). They cover your use of mommamari.com, the creator portal at mommamari.com/portal (the "Portal"), the Portal's Community chat, and any paid services you buy from us (together, the "Services").

Please read Section 15 carefully. It says most disputes will be resolved by individual arbitration rather than in court, and that you give up the right to bring class actions. You can opt out of arbitration within 30 days, as explained there.

By using the Services or buying a paid service, you agree to these Terms and to our Privacy Policy. If you don't agree, please don't use the Services.

1. Who can use the Services

You must be at least 18 years old and able to enter a binding contract. If you use the Services for a business, you confirm you are authorized to bind that business, and "you" includes the business.

2. Our Services

Momma Mari helps creators and brands work together. Depending on who you are, the Services may include:

• For roster creators: management under a signed Creator Management Agreement, including brand deal sourcing and negotiation, contracts, draft review and brand approval workflows, scheduling, analytics, media kits and rate cards, and payouts.
• For anyone (creators, brands, and small businesses): paid services such as UGC (user-generated content) packages, strategy calls, media kit and rate card builds, contract reviews, and management or social media subscriptions.

Roster creators: your signed Creator Management Agreement controls your management relationship. If it conflicts with these Terms, the Agreement wins.

Brands: campaign work is governed by the signed proposal, statement of work, or Brand Deal Addendum. If it conflicts with these Terms, that signed document wins.

3. Accounts and the Portal

• The Portal is for roster creators and invited users. You sign in with Google. Keep your Google account secure; you are responsible for activity under your account.
• Tell us right away at Kamron@mommamari.com if you think someone has accessed your account without permission.
• The Portal shows information such as deals, briefs, revisions, payout status, and analytics. Payout status labels are for convenience; your official payout statement controls.
• Uploading a draft to the Portal does not mean a brand has approved it. Approval happens only through the approval workflow.
• We may update, suspend, or discontinue Portal features. We will give reasonable notice of changes that materially reduce features you rely on, when we can.

4. Community rules

The Community chat is a private space for roster creators. To keep it safe and useful:

• Be respectful. No harassment, hate, threats, bullying, or sexual content.
• Protect children. Don't post images, names, schools, locations, or other identifying details of anyone's children, including your own, beyond what is needed for a work question.
• Keep it confidential. Don't share brand rates, contract terms, or other confidential deal information from the Community outside it, or share information you are bound by a brand contract to keep private.
• No spam, solicitation of other creators for competing services, or poaching brand relationships introduced by Momma Mari.
• Don't post anything illegal, infringing, or that you don't have the right to share.
• Community content is not professional advice. Check legal, tax, and financial questions with a qualified professional.

We may remove content and suspend or remove Community access for rule violations. We are not responsible for what other members post, but please report problems to Kamron@mommamari.com.

5. Paid services, pricing, and payment

• Prices. Prices, what's included, and any minimum terms are shown on our website, order page, quote, or checkout page at the time you buy. We may change prices for future purchases at any time. For subscriptions, we will give at least 30 days' notice before a price change takes effect.
• Payment. Payments are processed by Stripe. By paying, you also agree to Stripe's terms. We do not receive or store your full card number. You authorize us (through Stripe) to charge your chosen payment method for the amounts shown.
• Taxes. Prices exclude taxes unless stated. You are responsible for any applicable sales or similar taxes, which we will add where required.
• Brand invoices. Campaign invoices are due on the terms stated on the invoice (for example, a deposit on signing and the balance net-30). Late balances may incur a late fee as permitted by applicable law, and we may pause work or usage rights until paid.

6. Subscriptions and cancellation

• Automatic renewal. Subscriptions (for example, management or social media subscriptions, UGC Scale, or Creator Business Support) renew automatically each billing period at the price shown at checkout until you cancel. Checkout will clearly show the price, billing frequency, any minimum term, and how to cancel.
• How to cancel. You can cancel online through the Stripe customer portal link in your receipt, or by emailing Kamron@mommamari.com. We will confirm your cancellation by email.
• When cancellation takes effect. Unless your order says otherwise, cancellation takes effect at the end of the current billing period, and you keep access until then. If your plan has a minimum term (for example, 3 months), the minimum term is shown before you buy, and cancellation takes effect at the end of the minimum term or the current period, whichever is later.
• No partial-period refunds, except where required by law or stated in Section 7.
• Failed payments. If a payment fails, we will try again and notify you. We may pause the subscription until payment is made.

7. Refunds

We want you to be happy with your purchase. Our refund rules are:

If we can't deliver a service we've accepted payment for, we will refund the undelivered portion. To request a refund, email Kamron@mommamari.com with your order details. Approved refunds go back to your original payment method. Processing fees may be non-refundable where permitted by law.

8. Chargebacks

If you have a problem with a charge, please contact us first. Most issues can be resolved quickly. If you file a chargeback or payment dispute for a charge you authorized and for services we delivered, we may provide evidence to the payment processor, suspend your account or pending services until the dispute is resolved, and recover reasonable dispute fees where the law allows. This does not limit any rights you have under your card issuer's or bank's rules.

9. Not a guarantee of results; not professional advice

• No guarantee of brand deals or income. We work hard for our creators and clients, but we do not guarantee any number of brand deals, any level of income, followers, views, engagement, sales, or other results. Results depend on many things outside our control, including brands, platforms, and audiences.
• Not legal, tax, or financial advice. Contract reviews, rate guidance, templates, and strategy calls are business guidance only. Momma Mari is not a law firm or accounting firm and does not provide legal, tax, or financial advice. Please consult a licensed professional for those questions.
• Platforms. We are not affiliated with or endorsed by TikTok, Instagram, YouTube, Google, or other platforms, and we are not responsible for their decisions, outages, policy changes, or algorithm changes.

10. Content and intellectual property

• Our materials. The website, Portal, templates, guides, and other materials we provide are owned by Momma Mari or our licensors and are protected by intellectual property laws. When you buy a template or guide, you get a personal, non-transferable license to use it for your own business. You may not resell or redistribute it.
• Your content. You keep ownership of content you upload or post ("Your Content"). You give Momma Mari a limited, non-exclusive, royalty-free license to host, store, copy, process, and display Your Content only as needed to operate and provide the Services to you (for example, storing a draft, sharing it with a brand for approval as you requested, or showing it in the Community where you posted it). Roster creators grant any broader rights only in their Creator Management Agreement. Brands get rights in deliverables only as stated in their order or agreement.
• Your promises about Your Content. You confirm you have the rights to share Your Content, that it doesn't infringe anyone else's rights or break the law, and that you have the consent of every person shown in it (including the consent of a parent or guardian for any minor).
• UGC deliverables for brands. Unless your order says otherwise, a brand that buys UGC receives a license to use the delivered content for the channels and time period stated in the order, after full payment. Paid advertising, whitelisting, and longer terms are add-ons. No license includes the right to use content, voices, or likenesses to train AI models or create digital replicas.
• Feedback. If you send us ideas or suggestions, we may use them without obligation to you.
• Copyright complaints. If you believe content on the Services infringes your copyright, send a notice to Kamron@mommamari.com with the information required by the Digital Millennium Copyright Act (17 U.S.C. § 512(c)(3)). Send copyright notices to Kamron@mommamari.com.

11. Things you may not do

You agree not to: break the law or these Terms; misuse, hack, scrape, or overload the Services; access accounts or data that aren't yours; impersonate anyone; upload malware; misrepresent your identity, audience, or stats (including fake followers or engagement); use the Services to violate advertising disclosure laws; or use the Services to harm children.

12. Third-party services

The Services connect with third-party services such as Google, Stripe, Zernio, Webflow, Cloudflare, and social platforms. Your use of them is governed by their own terms and privacy policies. We are not responsible for third-party services, but we choose providers carefully.

13. Disclaimers

The Services are provided "as is" and "as available." To the fullest extent allowed by law, Momma Mari disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranty that the Services will be uninterrupted, error-free, or secure. Some states don't allow these disclaimers, so some may not apply to you.

14. Limitation of liability and indemnity

Limitation of liability. To the fullest extent allowed by law:

• Momma Mari will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, brand deals, data, or goodwill, even if we were told they were possible.
• Momma Mari's total liability for all claims relating to the Services is limited to the greater of (a) the amount you paid Momma Mari for the Services in the 12 months before the claim arose, or (b) $100.
• These limits do not apply to liability that cannot be limited by law, such as for fraud or intentional misconduct. Roster creators' liability terms are in their Creator Management Agreement.

Indemnity. You agree to defend, indemnify, and hold harmless Momma Mari and its owners, team members, and contractors from third-party claims, losses, and reasonable legal fees arising from Your Content, your breach of these Terms, or your violation of law or someone else's rights. We will notify you of the claim and may participate with our own counsel.

15. Dispute resolution: arbitration and class-action waiver

Talk to us first. Before filing a claim, you agree to email Kamron@mommamari.com with a description of the dispute and give us 30 days to try to resolve it informally. We will do the same for you.

Arbitration. If we can't resolve it, you and Momma Mari agree that any dispute relating to these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (for individuals using the Services for personal purposes) or Commercial Arbitration Rules (for business customers). The Federal Arbitration Act governs this section. The arbitration may be held by video or phone, or in the county where you live or another place we both agree. Fees are paid as set by the AAA rules; for consumer claims, Momma Mari will pay any fees the rules require the business to pay.

Exceptions. Either of us may (a) bring an individual claim in small claims court if it qualifies, and (b) ask a court for an injunction to stop infringement or misuse of intellectual property or confidential information.

Class-action waiver. You and Momma Mari may bring claims only on an individual basis, not as a plaintiff or class member in any class, collective, or representative action. The arbitrator may not combine claims of more than one person. If this class-action waiver is found unenforceable for a claim, that claim will go to court, not arbitration.

Jury waiver. If a claim goes to court instead of arbitration, both of us waive the right to a jury trial, to the extent allowed by law.

30-day opt-out. You can opt out of this arbitration agreement by emailing Kamron@mommamari.com within 30 days after you first accept these Terms, with your name and a statement that you opt out of arbitration. Opting out does not affect any other part of these Terms.

Time limit. To the extent allowed by law, any claim must be brought within one year after it arises.

16. Governing law

These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law rules, and by the Federal Arbitration Act. Subject to Section 15, the state and federal courts located in North Carolina have exclusive jurisdiction. Nothing in these Terms removes consumer protections that the law of the state where you live says cannot be waived.

17. Suspension and termination

You may stop using the Services at any time. We may suspend or end your access if you break these Terms, create risk or legal exposure for us or others, or if we stop offering a Service. If we end a paid service without cause, we will refund the unused, prepaid portion. Sections that by their nature should survive (such as payment obligations, intellectual property, disclaimers, limitation of liability, indemnity, and dispute resolution) survive termination.

18. Changes to these Terms

We may update these Terms. We will post the new version and change the "Last updated" date. If a change is material, we will give at least 30 days' notice by email or in the Portal before it takes effect. Changes don't apply to disputes that arose before they took effect. If you don't agree with a change, you may stop using the Services and cancel any subscription before the change takes effect.

19. General

These Terms, our Privacy Policy, and any order or signed agreement are the entire agreement between us about the Services. If any part is unenforceable, the rest remains in effect. Our failure to enforce a right is not a waiver. You may not assign these Terms without our consent; we may assign them to a successor of our business. We are not liable for delays caused by events beyond our reasonable control. Electronic notices and signatures are valid.

20. Contact us

Momma Mari
North Carolina, USA
Email: Kamron@mommamari.com